Returns & Exchanges
We want you to love your new Caraa bag.
If for any reason you are unhappy with your order, you may return it for a full refund or exchange so long as the item is in new condition (unused, unwashed, unaltered, undamaged). Return approval is up to our discretion based on these conditions.
For a full refund or exchange, mail your item within 14 days from the original shipment date. Items cannot be returned or exchanged after 14 days from the receipt of shipment. Items must be returned with all tags still attached and must be in their original packaging.
Please email email@example.com to begin your return or exchange and we will send you a prepaid label right away!
Due to the luxury nature of the Studio Croco bags all sales are final.
We encourage you to contact us at firstname.lastname@example.org with any questions prior to your purchase. We highly recommend noting the dimensions and scale of all products before purchasing.
In the event of a manufacturing defect, please contact us at email@example.com within 48 hours of receiving your order.
Once we receive your package, we will process your return within 3 business days.
Refunds will be made in the form of original payment. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete the transaction, depending on their processing time.
Caraa will refund the original amount paid minus the return shipping cost, if the return shipping label was provided by Caraa. The full amount will be returned if the order is in original condition (as described above) if the customer paid for return shipping.