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Shipping & Handling

In our goal to bring Caraa to the world, we ship everywhere …

FREE standard shipping applies on all orders in the Continental United States. A $40 fee applies for the purchase of 1 bag shipped to Alaska, Hawaii, or other US territories.

We offer the following flat rate international shipping for 1 bag (please note that these rates exclude any duties or taxes):


Canada $45
Central & South America $65
Asia $75
Europe & United Kingdom $65
Middle East $110
Australia $85

 

Expedited shipping (overnight or 2nd day) can be processed upon request by emailing contact@caraasport.com. Customers are responsible for all expedited shipping costs.

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Returns & Exchanges

We want you to love your new Caraa bag.

If for any reason you are unhappy with your order, you may return it for a full refund so long as the item is in new condition (unused, unwashed, unaltered, undamaged). Return approval is up to our discretion based on these conditions.

For a full refund, mail out your item within 14 days from the original shipment date. Items cannot be returned or exchanged after 14 days from the receipt of shipment. Items must be returned with all tags still attached and must be in their original packaging.

Return shipping costs are to be covered by the customer and will be deducted from the refunded amount. 

Please email us at sales@caraasport.com to begin your return or exchange and we will send you a shipping label right away!



Studio Croco

Due to the luxury nature of the Studio Croco bags, all sales are final.

We encourage you to contact us at contact@caraasport.com with any questions prior to your purchase. We highly recommend noting the dimensions and scale of all products before purchasing.

In the event of a manufacturing defect, please contact us at sales@caraasport.com within 48 hours of receiving your order.


Refunds

Once we receive your package, we will process your return within 3 business days.

Refunds will be made in the form of original payment. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete the transaction, depending on their processing time.

If you return an item from outside of the continental United States, Caraa Sport will refund the original amount paid minus the return shipping cost, if the return shipping label was provided by Caraa Sport. The full amount will be returned if the order is in original condition (as described above) and if the customer paid for return shipping.

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Warranties

All Caraa products comes with the Caraa quality stamp of approval. Each caraa product is meticulously crafted from only the finest materials and subject to the strictest quality controls. Premium craftsmanship and flawless construction are guaranteed.

However, as with any hand-crafted product, errors can occur. If any defects related to the workmanship or material should appear within 3 months' time after the date of purchase, Caraa will repair or replace the defective part or item absolutely free (subject to shipping and handling fees).

Your Caraa bag comes with the standard warranty when it is purchased on the Caraa ecommerce store through caraasport.com. If your bag was purchased from one of our retail partners, you must register your purchase by emailing contact@caraasport.com within 48 hours of receiving your order in order to benefit from this warranty.

Abrasion, discoloration, and/or contamination of the materials due to use are not qualified to receive aftercare services. Exchange and return services due to defect are available within 7 business days of delivery whether purchased at www.caraasport.com or at a retail location.

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Product Care

We make our products with various types of luxury fabrics and leathers. Leather can be cleaned and restored with standard fabric cleaner, leather cleaner, and moisturizer sets.

 

Studio Croco

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Terms & Conditions

Effective date of current policy: October 30, 2015

Caraa Sport, Inc, d/b/a CARAA SPORT ("we", "our", or "us") operates the website located at www.caraasport.com. The following Terms of Service and any other rules posted on the Site (collectively, the “ToS”) constitute an agreement between CARAA SPORT and you, the visitor, governing your access and use of all content and functionalities available at www.caraasport.com and related micro-sites accessible through www.caraasport.com and related domain names (collectively the Site). Please read these ToS carefully. By using the Site, you agree to these ToS as well as any other terms, guidelines or rules that apply to any portion of the Site, without limitation or qualification. If you do not agree to these ToS, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site.  If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care.

Privacy

Your privacy is very important to us. Our Privacy Policy explains how we treat your personal information and protect your privacy when you are using the Site.

Eligibility to Purchase

The purchase of merchandise through CARAA SPORT is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of Pennsylvania.  In order to make purchases on the Site you will be required to provide your personal details and payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where CARAA SPORT feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

CARAA SPORT reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Once you have placed your order on the Site, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. Acceptance of your order will be perfected upon completion of the packing of your order, unless you cancel your order. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment

We accept all major credit and debit cards. Payment will be debited and cleared from your account upon dispatch of your order by CARAA SPORT. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to CARAA SPORT, we will not be liable for any delay or non-delivery.

Pre-Orders

At the time you place an order for a product available on pre-order terms, you will be required to pay the full amount due as a deposit, inclusive of shipping fees. Taxes and import duties will be charged to the customer by the receiving country.

Pricing Policy

Prices shown on the Site are in US Dollars and are exclusive of taxes.  Sales tax will only be charged on orders shipped to Pennsylvania State. No other tax or import duty will be applied to orders shipped to other locations in the USA. Import duties may apply if you are ordering to locations outside the USA.

Discount Codes

We may provide promotional codes offering a discount on our merchandise. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be used by the date published, if any. We reserve the right at any time without notice to retract and/or change the terms of our promotional codes.

Limited License and Site Access; Acceptable Use

We grant you a limited license to use the Site for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the ToS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Accounts, Registrations and Passwords

If you use this Site and such use requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer.  If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested by any forms. CARAA SPORT is not responsible for any errors or delays in responding to any inquiry or request caused by any incorrect, outdated, or incorrect information provided by you or any technical problems beyond the control of CARAA SPORT. You acknowledge and agree that any login, identifier, or password issued in connection with this Site (each a "Password") is confidential information and must be kept secure. You may not disclose such Password to another person or entity or permit another entity to access the Site using such Password. You must notify CARAA SPORT immediately of any breach of security or unauthorized use of your account. CARAA SPORT cannot be responsible, and disclaims all liability in connection with, the use of any information that you post or display on this Site.

Intellectual Property Rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights mentioned, displayed or relating to the Content (defined below) on the Site. All Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws. Any unauthorized reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization. To inquire about obtaining authorization to use the Content, please contact us at contact@caraasport.com.

In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the Site.

Hyperlink Policy

Please be aware that the Site may contain links to third party websites. Any such link is provided only as a convenience. The inclusion of any link does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by CARAA SPORT of any information contained in any third party website. In no event shall CARAA SPORT be responsible for the information contained on that website or your use of or inability to use such website. You should also be aware that the terms and conditions of such website and the website’s privacy policy may be different from those applicable to your use of the Site.

Monitoring Activity

CARAA SPORT has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. CARAA SPORT has no obligation to display or post any content. CARAA SPORT, subject to the Privacy Policy reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. CARAA SPORT shall have no liability in connection with any content or content submitted to, transmitted via, or displayed or posted on this Site, regardless of whether provided by CARAA SPORT or any other party.

Digital Millennium Copyright Act

CARAA SPORT expects all users to respect the intellectual property rights of others. CARAA SPORT may remove material that appears in its sole discretion to infringe upon the intellectual property rights of others and we will terminate the access rights of any repeat infringer. If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may notify us at info@caraasport.com.  The notification must include the following information: physical or electronic signature of the owner or authorized agent of the owner of the allegedly infringed work; identification of the allegedly infringed work; identification of the material that is claimed to be infringing and reasonably sufficient information for CARAA SPORT to locate the material; contact information of the notifying party, such as address, telephone number and email; a statement that the notifying party has a good faith belief that the use of the material in the manner complained of is not authorized by the owner of the allegedly infringed work, its agent or the law; and a statement, under penalty of perjury that the information in the notification is accurate and the notifying party is the owner or authorized agent of the allegedly infringed work.

Disclaimer

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CARAA SPORT EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY (A) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AS TO THE SITE AND ITS CONTENT, INCLUDING THE INFORMATION, DATA, SOFTWARE, OR PRODUCTS CONTAINED THEREIN, OR THE RESULTS OBTAINED BY THEIR USE OR AS TO THE PERFORMANCE THEREOF, (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING, AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. THE SITE AND ALL CONTENTS THEREIN AND COMPONENTS THEREOF ARE PROVIDED ON AN “AS IS” BASIS AND YOUR USE OF THE SITE IS AT YOUR OWN RISK.

Limitation of Liability

You agree that in no event shall CARAA SPORT be liable to you, or to any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the Site or the ToS, even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any Content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the Content; (ii) the transmission of any bugs, viruses, trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorized access to or use of the Site or CARAA SPORT's secure servers and/or any and all personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure.

Indemnification

You agree to indemnify and hold CARAA SPORT and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys’ fees, made by or resulting from any third party due to or arising out of your use of the Site, breach of the ToS or the materials it incorporates by reference, or your violation of any law, regulation, order or other legal mandate, or the rights of a third party.

Choice of Law; Disputes

You will resolve any claim, cause of action or dispute (together a “claim”) you have with CARAA SPORT arising out of or relating to the Site or the ToS exclusively in a state or federal court located in Pennsylvania. The laws of the State of Pennsylvania will govern the ToS, as well as any claim that may arise between you and CARAA SPORT, without regard to conflict of law principles. You agree to submit to the exclusive personal jurisdiction of the courts of the State of Pennsylvania for the purpose of litigating all such claims. Any dispute arising hereunder or related to your use of the Site shall be solely between you and CARAA SPORT, and to the fullest extent permitted by law, no dispute or proceeding shall be joined with any other or decided on a class-action basis. In the event any breach of these ToS portends irreparable injury to CARAA SPORT, you agree that CARAA SPORT shall be entitled to seek equitable relief, including injunctions and declaratory judgments, in addition to any other remedies permitted by law.

Right to Update or Revise Terms of Use

We reserve the right to update and revise these ToS at any time. You will know if these ToS have been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our Site constitutes your acceptance of these ToS as amended or revised by us from time to time, and you should therefore review these ToS regularly.

Electronic Communications

When you visit the Site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Severability

If any of these ToS shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

Entire Agreement

These ToS set forth the entire understanding and agreement between you and CARAA SPORT with respect to the subject matter herein and supers all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to the Site. A printed version of these ToS and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these ToS to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the ToS, or assign, transfer or sublicense your rights therein. A failure to act with respect to a breach by you or others does not waive CARAA SPORT's right to act with respect to subsequent or similar breaches.

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Privacy Policy

Effective Date of Current Policy: February 17, 2015

Caraa Sport, Inc., d/b/a CARAA SPORT ("we", "our", or "us") operates the website located at www.caraasport.com. This Privacy Policy describes how we collect, use, share and protect information obtained from members and from visitors to our website. By using our website, you have agreed and are additionally subject to the Terms of Service, which incorporates this Privacy Policy by reference.

Types of Information We Collect

We collect two types of information from visitors of our website: personally identifiable information and non-personally identifiable information. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information that we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. We reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials for our own products and services. We will not share your information with outside parties who wish to market other products and services to you.

If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at contact@caraasport.com. Alternatively, if you receive materials from us by email you can make use of the "opt out" provision in our communications.

Like most websites, our website may incorporate tracking technologies and cookies that allow us to track the actions of our website visitors. Tracking technologies and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website.

Use and Disclosure of Your Information

Generally, we will not disclose the personally identifiable information that we collect through your use of our website to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designees to the extent necessary to enable them to perform certain services for us, including order fulfillment and website-related services such as web hosting, to improve website-related services and features, to perform maintenance services, and to distribute advertisements and other marketing materials on our behalf. We also reserve the right (unless you opt out) to share information about you among companies affiliated with us to inform you about additional products, services or promotions that may be of interest to you.

We do not sell, license, lease or otherwise disclose your personal information to any unaffiliated third party except as described below:

In order to administer or process a transaction, product or the services provided by us;
To comply with applicable laws, regulation or legal process;
To detect, prevent or otherwise address fraud or security issues;
To provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures; and
To help us improve our services to you, to engage another business to help us to carry out certain internal functions such as account processing, fulfillment, member service, member satisfaction surveys or other data collection activities relevant to our business.

To protect the rights, property, safety and security of CARAA SPORT and its employees, our website visitors, and/or the public.
If we sell CARAA SPORT or any part of its assets, or CARAA SPORT enters into a joint venture with another business entity, we may disclose your personal information to our new business partners or owners who may then provide you with information about their products and services.

Security & Information Retention

We employ security measures to protect your personal information both online and offline from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We encrypt many of our services using SSL. We will retain your personal information for a reasonable period or as long as the law requires.

Right to Update or Revise Privacy Policy

We reserve the right to update and revise this Privacy Policy at any time. You will know if this Privacy Policy has been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our website constitutes your acceptance of this Privacy Policy as amended or revised by us from time to time, and you should therefore review this Privacy Policy regularly.

Hyperlink Policy

Please be aware that the Site may contain links to third party websites. Any such link is provided only as a convenience. The inclusion of any link does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by CARAA SPORT of any information contained in any third party website. In no event shall CARAA SPORT be responsible for the information contained on that website or your use of or inability to use such website. You should also be aware that the terms and conditions of such website and the website’s privacy policy may be different from those applicable to your use of the website.

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